9 minutes ago Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. correctly to the Virgin Media wall socket, please follow these instructions to get set up. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Follow these steps to install your virgin Media Broadband, TV and Phone service. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Call the Pre-installation and delivery team on 0800 052 1734. 0 Kudos Reply. . It also protects the network from 240 volts being fed to it by faulty TVs in your home. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHello, I also have moved into a new property and do not have a wall socket for my router, I would like to make an appointment for an - 5359172. 0 Kudos. I've got the same problem as above. on 21-02-2023 17:48. Hi there. Just joined. Joining in Options. Plug the cables into the Hub. I'm at the stage where I need to plug the -. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Virgin Media. Occasionally only a very short stub of wire is left. Account - Mobile. . There's an openreach BT white box in the wall and there's 2 black cables next to it coming from outside next. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!No virgin wall socket in my house. The Stream remote. 4. 01-02-2023 10:59 - edited 01-02-2023 11:00. I was never asked if I had a wall box. However the wall socket doesn’t have the correct connection for the cable with the hub. how can we go about changing our self install to. The box and cables may have been removed by the previous occupiers. If it is a loose cable only, you will need one of these to connect the Quickstart cable. 168. In response to Jonny-M. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. Or if the other end of the white cable is in a more useful. 😁 I tried Virgin Customer Services with this but they werent able to answer. Options. Sometimes there is no wall box, just a trailing cable. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. That is the correct fitting, it should push on unless its too loose inside the large housing. May I know which one I can connect. Push fit the VM-supplied lead onto the socket. - 5156068. 1 [or 192. Hi , Welcome to our Community Forums and thanks for your post. £12. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. However, there is no Virgin Media Wall socket in my house. It feels like I need to just obtain a connector to enable the two to fit. You can also add WiFi Max to our. TV, FM and DAB combinations available. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Hello, posting what other people have posted here- my broadband kit arrived, but I don't have a wall socket so not sure how to go about - 5198512Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 194. Security matters. The cable could be hidden within, or behind, furniture. Rob. The wall socket has a thick plug bit. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Re: No wall socket. 5. VM BB TV Landline. Don’t plug the power cable into a plug socket yet. I recently applied and received the delivery for a virgin package of tv broadband. Virgin Mobile. 12-10-2022 18:51 - edited 12-10-2022 18:59. We're here to help. Various cable mediums are used in modern systems to transmit data. Virgin Media; My Virgin Media; Shop;. . Phone. Not all properties have a socket, just a cable. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi we have bouhgt a quick start kit but there isnt any suitable wall socket how can we schedule a technician for our problem please help we have just moved in and we have been waiting for a week at first they told. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If you look into the back of your Hub, you'll see a port. Account - Mobile. Occasionally only a very short stub of wire is left behind often hidden. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Just joined Options. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. This includes: The Stream box. Switched. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Back a step. Call the pre-installation and delivery team on 0800 052 1734 explain. £8p/m extra or included with Gig1 or Volt. Mark as New; Bookmark this message; Subscribe to this message. Options. Soumyjit. on 18-05-2022 19:55. 2. We would like to show you a description here but the site won’t allow us. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. 19 minutes ago. to your Virgin Media socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Can anyone advise? ThanksOptions. Before I unplugged my phone from the wall socket, there was no dial tone so that was what led me to assume that the switchover had happened. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I have had my telephone disconnected from my socket for quite a while as we were getting constant scam calls. jpeg File size: 143. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. on 31-12-2021 10:47. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. . New Euro outlet. 3 minutes ago. 4 weeks ago. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. 24 Inc Vat. Options. So you can either unscrew this one & push on the connector provided in the Quick Start pack. I have also checked outside and there is no box either on my property or on my boundary wall. com email address to different Virgin account. No photo attached. Click & Collect. 01K;I've just moved into a new property and received my Virgin Quick Setup kit. The cable in the second picture is the one you need to connect too. What do we do? - 5352510. No wall socket as in 360 guide. . I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Virgin Media; My Virgin Media; Shop;. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Kath_F. You have at least tested the ringing capacitor issue in the diagnostic process. We would like this to be re-located please into our living room on ground floor. I’ve just lived into my new house and received my Virgin box. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Register today and see the benefits for yourself. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I'm a Very Insightful Person, I'm here to. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. . So the technician will install a coaxial outlet where you want the modem. The cable could be hidden within, or behind, furniture. The "two cables" sound very like a Sky dish install. 0 Kudos Reply. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and WiFi 10 hours ago No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Post a photo of the "wrong" socket please. My previous sky microfilter attached here. The house is a new build, there's no lead in the paint, no aquarium or anything like that. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Manage Your Account. to be phone lines. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. These enter my house via an air brick/vent very close to. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Ashleigh_C. Since I need the TV to be downstairs I was afraid I was out of luck and needed a technician to install a new wall socket. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. My mobile network signal crashed for a few days, an so I reconnected my telephone to the BT wall socket, but there's no signal/connection, and my phone display says "Please check line cord". Virgin Media Community; Broadband; QuickStart, set up and connections; No suitable wall socket HELp please ASAP; Options. The technician visited a. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. If your not a virgin media customer then nothing. The phone number doesn't connect you. I cannot find a Virgin wall socket within my flat. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Stream from Virgin Media. Hi received my quick start kit but searched the whole exterior and interior of the house but couldn’t find the virgin media box anywhere. Plug into the Virgin Media wall socket. 0800 052 1734-----Deadwood1. Unfortunately no… Had to contact Customer service to schedule a technician visit but the best they could offer is september 26 - 5122701. My Virgin Media App. Sadly as usual for a communication company it's ni on. Regards. Joining in. The wall box may be branded with the logos of an old cable TV company (not VM). Socket should be on the underside. Raised Rounded Profile. Perfect for when you can’t all decide on what to watch. Switched On Families. We do not have an internal VM box to plug the round ended cable into. Plug the cables into the Hub. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Virgin Media; My Virgin Media;. Virgin Media; My Virgin Media. . com Sometimes there is no wall box, just a trailing cable. If you had any further enthusiasm. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Call the pre-installation and delivery team on 0800 052 1734. on 17-12-2022 10:39. 13. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Options. 1 Mar 2016. Hi I am trying to set up my broadband but my wall socket doesn't have anywhere to plug the white cable in help please There is no way of - 4853911I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We would like to show you a description here but the site won’t allow us. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. I ordered self-install kit just to find out there is no Virgin socket in my new property. No virgin media wall socket. log into hub3 - 192. The pre-install team number is 0800 052 1734. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Some properties do not have a wall socket, only a cable. Learn more. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. It has two outputs on the left of the wall box. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. No wall socket. Stream from Virgin Media. Could I get someone to come - 5400021. Pick a category to get started. Failing that phone the Pre-installation and delivery team on 0800 052 1734 explain the situation. Available with M50 broadband or faster. No virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. No virgin media wall socket in QuickStart, set up and connections Saturday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; How to connect to fibre optic wifi ? in QuickStart, set up. I would like to understand the cabling between the outside wall entry point and the internal virgin kit. Also available from the likes of Screwfix, Homebase, Toolstation etc. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. No Virgin media wall socket. I can only find the TV socket. Hello, my isolator cable does not fit into the virgin media wall socket. Hi, Same problem here. Is it necessary to plug the cable to socket for having wifi, if so what can I. Except from that I can only. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. Need wall socket. Tried the virtual assistant but it didn’t prove helpful. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Willferox, May 6, 2022 #1. Plug it into a wall socket near one of your existing Powerlines. 1. No virgin media wall socket. If you can get Quickstart, you can choose one of two delivery options. Awful first impressions of Virgin Media. Push the white cable with the black label into the Hub. No VM wall socket; Options. Hi, We have been sent our dongle for the landline but get neither a tone through our old wall box or through the new dongle. Have a look around and post some photos of what you have got. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. 388. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. The kid arriving on Tuesday the 29. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. Look for an omnibox on the outside of your property and try and trace the cable. The port of wall socket - 5152519. . 84K; Tudor. Networking and WiFi. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. on 30-12-2022 13:41. which will give you a general idea of VM fixtures and fittings. Tudor. We would like to show you a description here but the site won’t allow us. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Once connected it directly to a hub, a little bit loose, but then interne. But there are 2 wires leading which can be plugged in the hub. I can only find the TV socket. I've now cleaned it to the point where the connector/socket is visibly clean and the threads are all fully exposed. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Tudor. QuickStart, set up and connections. The top “capped” one is marked FM & has been disused since cable went digital. Mark as New; Bookmark this message; Subscribe to. You can also check for a loose cable as not all properties have a socket. . As you can see in the photos, the phone point is far. The thing is that there is no socket in the wall. Virgin Media Wall Socket. No Virgin Media wall socket on 16-10-2022 18:45. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. . SHARE. Re: No virgin media wall socket. My previous sky microfilter attached here. No Virgin Media socket Go to solution. Some properties do not have a wall socket, only a cable. My Virgin Media App. Reduces the number of required wall sockets. 0. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Virgin Phone Switchover. I will need an engineer out as there is no longer a wall socket as it’s been removed by the previous owner. I presume. . But I have no Virgin Media Wall socket in my house. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Stay safe online. There’s even no BT wall socket. 29-12-2022 20:58 - edited 29-12-2022 21:00. Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. I have tried to contact vm but I don’t have a landline number so they w. 0. Hello, The thick white cable goes to the round socket in the other picture i posted at one end and the other is not plugged into anything - 4353656. Will an engineer h. This video will show you how to install a Virgin Media extension cable. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Gradually increase the force until the. Browse Virgin Media Virgin Media Community. How do I book a manned installation and what is the usual wait time? I have to. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. 9. 168. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Cable. Can't find Wall Socket on 18-11-2021 13:36. Mark as New; Bookmark this message; Subscribe to this message; Mute; Subscribe to this message's RSS feed; Highlight this message; Print this message;. Choose the best spot for your wifi hub. Virgin Mobile. 194. We have tried plugging it into the only box we found it would fit but no luck. . Connect the cable adaptor to the black. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. 283; 37; 57; stabilo00. Phone. Cihank617. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in but I have tried all of them they are not working. Call the Pre-installation and delivery team on 0800 052 1734. 0 Kudos. I’m annoyed because I actually had a virgin sales person in my house. No TV. on 12-01-2023 21:04. Getting Connected with Virgin Media is easy when you have a wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 4 weeks ago. All forum topics; Previous topic; Next topic; 1 REPLY 1. on 04-02-2023 11:17. signed up and was given the option of self installation. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. It can take 5 to 10 minutes to restart. Image below of the Virgin Media PSU Plug that connects to the coax. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Please help. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . on 03-08-2020 18:05. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Networking and WiFi. on 17-03-2023 15:45. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayThere should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. The box and cables may have been removed by the previous occupiers. Manage Your Account. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Browse Virgin Media Virgin Media Community. 13. We'd love to assist with this, I will send you a PM here soon so we can look into what's. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. 01-02-2023 10:59 - edited 01-02-2023 11:00. TEL1 on the hub should take on your. Very Insightful Person 168 Views Message 2 of 4 Flag for a moderator. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago Access denied on router in Networking and WiFi 3 hours ago Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoRe: No wall socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Reply. I found some other soket but I don'. . You need to go outside and locate the brown or grey omnibox on the wall. It is surface clipped usually. Browse If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hello sophieboulter1. Being connected to the internet is one of the most important modern essentials in 20. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Follow these simple installation steps for your Virgin Media home phone set up. --. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Package arrive today and realized I don't have a VM wall socket to. Now to my Issue: I opted for the self-installation ki. Browse Virgin Media Virgin Media Community. on 14-09-2022 12:00. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Kit arrived today…no wall box so unable to install. on 29-01-2022 10:55. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults)The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. The other is marked TV, & this is used for TV & Broadband. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. 22-12-2022 19:19 - edited 22-12-2022 19:20. Stay safe online. VM will usually only supply a Quickstart to a property that had VM previously.